Returns & Refunds Policy

Last Updated: January 2025

This Returns & Refunds Policy describes when customers may request a replacement, refund, or cancellation for products or services purchased from Opti Print Systems (“we”, “our”, “us”).

1. Policy Coverage

This policy applies to:

• Remote printer support service plans
• Cloud/wireless configuration services
• Ink and cartridge sales

This policy does not apply to physical work, parts, or repair costs handled by independent third-party local technicians.

2. Refund Eligibility for Service Plans

You may request a refund for a service plan if:

• No service session has been delivered yet
• Cancellation is requested within 7 days of purchase

No refunds are issued if:

• Remote support has already been delivered
• You fail to cooperate with support steps required to deliver service
• Service failure is caused by defective hardware requiring physical repair

3. Refunds for Failed Remote Resolution

If a problem cannot be resolved remotely and a physical repair is recommended, a partial refund may be issued for unused service value after cost evaluation.

4. Returns for Ink & Cartridge Products

Products may be returned when:

• Returned within 14 days of purchase
• Packaging is unopened, unused, and in original manufacturer condition

Refunds or replacements are issued for:

• Defective cartridges
• Incorrectly supplied products

Refunds are not offered if:

• Cartridges have been opened, installed, or partially used
• Printer incompatibility caused by user misidentification of model

Defective items will be inspected or validated before replacement.

5. On-Site Technician Charges

Fees for on-site inspection or hardware repair performed by third-party local technicians are not refundable through Opti Print Systems. Any charge disputes must be handled directly with the technician/provider.

6. Refund Processing Timeline

Approved refunds are processed within 5–10 business days back to the original payment method.

7. Proof of Purchase

A valid order confirmation or transaction record must be provided to validate any request.

8. Customer Responsibilities

To qualify for returns or refunds, customers must:

• Provide correct printer model details before purchase
• Follow remote support instructions provided by our specialists
• Maintain safe conditions during onsite inspections when applicable

9. Exceptions

Refund or return may be declined if:

• The product was damaged due to misuse after purchase
• There is evidence of fraudulent intent
• Consumable supplies were intentionally used before return

10. Contact for Refund Requests

To request a refund or initiate a return:

Email: support@optiprintsystems.online
Phone: (888) 900-6558

When contacting us, please include your:

• Order number or reference ID
• Date of purchase
• Printer model and issue (if applicable)
• Photos/videos (for product-related defects)

11. Changes to this Policy

We may update this policy to reflect legal changes or improvements to our services. A new “Last Updated” date will appear at the top of this page whenever a change occurs.