Printer Support & Service Plans
Compare our annual support plans and choose the one that best fits your needs. Each plan includes remote troubleshooting, configuration support, and guided help for hardware issues through our approved partners. Activate your plan instantly by calling us.
1-Year Plan
$199/year
- Full printer support
- Device monitoring
- Cloud printing setup
- Remote fixes
- Priority support
2-Year Plan
$349/2 years
- Everything in 1-Year Plan
- Device optimization
- Print analytics
- Onboarding help
- Plan upgrade discounts
3-Year Plan
$499/3 years
- Everything in 2-Year Plan
- Premium diagnostics
- Firmware assistance
- Dedicated specialist
- Top priority support
How We Do It
Opti Print Systems follows a transparent, practical, and effective process to ensure every customer receives reliable support. Whether it’s printer setup, cloud printing, wireless configuration, ink guidance, or troubleshooting — we treat every case individually.
1. Initial Assessment
We begin by understanding your exact issue. Our specialists ask the right questions and check your current setup, printer model, connected devices, and usage environment.
2. Guided Diagnostic Steps
We walk you through a clear, structured series of checks to help identify common causes of printing issues. This may include reviewing software behavior, drivers, settings, or network-related factors based on the information you provide.
3. Real Solutions, Not Guesswork
Every fix is based on proven methods — no trial-and-error. We rely on direct manufacturer specifications, technical standards, and real-world experience.
4. When Hardware Work Is Needed
If a physical issue is detected, we coordinate with a local pre-approved technician who can inspect the device onsite. Opti Print Systems does not perform in-shop repairs but ensures safe, verified service through trusted partners.
5. Verification & Follow-up
After the issue is resolved, we verify functionality and provide guidance to prevent the problem from recurring.
Frequently Asked Questions
What services do you provide?
We provide printer setup, wireless configuration, cloud printing setup, troubleshooting, ink guidance, and coordination with approved local technicians when physical inspection is required.
Do you offer physical repair?
Opti Print Systems does not perform in-shop repairs. When hardware work is required, we arrange service through pre-approved third-party technicians in your area.
Can you fix my printer remotely?
We do not provide remote-access or remote-control repair services. However, we can guide you through general steps that may help you better understand common printer-related issues.
Do you handle wireless & network setup?
Yes, we assist with Wi-Fi printing, shared network printers, mobile printing, and cloud printing setup.
Do you help with ink or cartridge problems?
Yes—we help with ink installation, cartridge recognition errors, alignment issues, and print quality problems.
What is cloud printing setup?
We help set up printing from devices to a cloud-enabled printer without requiring local drivers.
How soon can you help?
In most cases, support is available the same day.
How long does troubleshooting take?
Most issues are addressed within 15–30 minutes depending on complexity.
Are there any hidden charges?
No. All charges and technician-related costs are confirmed before approval.
Is the service safe?
Yes. All guidance is provided based on information you share, and any onsite work is handled by pre-screened third-party technicians when required.
Do you configure multi-printer offices?
Yes, we assist in planning and configuring multiple printers in home offices and small businesses.