Terms & Conditions

Last Updated: January 2025

These Terms & Conditions (“Terms”) govern your use of the Opti Print Systems website and any services or products provided by Opti Print Systems (“we”, “our”, “us”). By contacting us, using our services, submitting a service request, or purchasing a service plan/product, you agree to be bound by these Terms.

1. Nature of Our Business

Opti Print Systems provides printer support services, guidance for connected devices, and coordination of on-site inspections when required through our approved independent local technicians. We do not operate any physical repair facilities. We do not manufacture printers or consumable parts.

2. Eligibility to Use Services

You may use our services only if:

• You are at least 18 years old
• You provide accurate and complete information
• You have legal authorization to request service for the device

3. Service Plans & Payments

Purchases of support plans or services must be paid in full in advance unless otherwise stated. Pricing and plan features are outlined on the Pricing page and may change at any time.

Plans include support and assistance only. If onsite service is needed, a separate charge may apply which will be confirmed before any physical work begins.

4. Support & Access

Some troubleshooting actions may require remote access to your device. By granting us access, you confirm permission to perform diagnosis and printer configuration work.

You may revoke access at any time.

5. On-Site Technicians

When necessary, we coordinate on-site inspections with independent third-party technicians approved by us.

Any hardware repairs, part replacements, or costs associated with physical work are handled directly between you and the technician unless otherwise stated.

6. Warranty & Limitations

We provide warranty only on service workmanship delivered by Opti Print Systems through remote support (not physical repairs). Warranty does not apply to:

• Hardware failures, wear & tear, or manufacturer defects
• Issues caused by power problems, environment, or misuse
• Unauthorized modification of printer settings after support completion
• Third-party software or devices outside our direct control

7. Customer Responsibilities

To ensure service effectiveness, customers must:

• Provide truthful and accurate device information
• Follow guidance from our support specialists
• Maintain legal software and valid network access
• Ensure safe working environment for technicians during onsite inspections

8. No Guarantee of Outcome

While we do our best to resolve all issues, not all problems are fixable through software configuration or remote support. Some issues require full hardware replacement or manufacturer servicing.

9. Returns & Refunds

Returns and refunds for products and service plans follow the policies stated in our Returns & Refund Policy.

10. Intellectual Property

All content on our website — including text, graphics, logos, and documents — is the property of Opti Print Systems. Printer names, logos, and trademarks mentioned are solely for identifying compatibility and remain the property of their respective owners.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, practices, or privacy policies.

12. Limitation of Liability

Opti Print Systems is not liable for any:

• Loss of data or business interruption
• Indirect, incidental, or consequential damages
• Damage caused by independent third-party technicians

Our maximum liability will not exceed the amount paid for services in the preceding 12 months.

13. Force Majeure

We are not responsible for service delays caused by events outside our control, including weather, outages, or technical/network interruptions.

14. Compliance and Acceptable Use

You agree not to misuse our services including:

• Unauthorized remote access attempts
• Illegal copying or alteration of proprietary software
• Fraudulent claims or false information

15. Governing Law & Dispute Resolution

These Terms are governed by applicable commercial and consumer protection laws. Any disputes must be submitted first to Opti Print Systems for resolution via email. If unresolved, disputes may be handled through neutral arbitration.

16. Policy Updates

We may amend these Terms to reflect changes in services, business model, or legal requirements. Updated versions will include the revised “Last Updated” date at the top of this page.

17. Contact Information

For Terms or service-related inquiries, please contact:

Email: support@optiprintsystems.online
Phone: (888) 900-6558